During the 2004 Athens Olympic Games, Phillip Boyle managed the Scheduling Department for Olympic Family Services, which provided transportation to athletes, the media and technical officials. This challenging role involved a range of pre-Games planning activities, resource estimation and process management (see Athens 2004 Olympic Games Planning and Management).
Phillip Boyle successfully managed over 1,000 vehicles operating over 175,000 trips from three depots during the Games period. The transportation was widely considered a huge success and it won International Olympic Committee awards.
Scope of Works
Working with Booz & Company and Planning SE, the project was undertaken over two specific phases:
Planning Phase – during this phase, covering almost 12 months, an efficient and reliable operating plan was developed. Key activities included:
- Developing schedules for every service
- Developing operating plans to ensure reliable service delivery
- Estimating resource requirements and operating costs
- Managing scheduling staff and coordination with Athens Urban Transport Organisation (OASA), the public transport provider
- Developing information systems to distribute scheduling information across all Games and transport operation sites.
Operating Phase – the intense Games period required significant hands-on management of scheduling. Tasks included:
- Daily production of a complete set of operating schedules and assignments
- Ongoing revision of operating plans
- Dissemination of information about changing transport services to all Games and transport operation sites on a daily basis.
The project was undertaken with limited resources, in a highly complex, high-pressure and dynamic operating environment. At times, over 50% of services were adjusted on a daily basis, requiring highly focused systems management.