Phillip Boyle & Associates conducted a large on-board survey covering Melbourne’s entire SmartBus network. The survey included on-board passenger counts by stop, a passenger questionnaire and origin–destination data.
Survey Type: On-board count
Survey Approach: Automated iPad system, including questionnaire, identifying passenger trip origins and destinations by use of auto location feature
Scope of Works
Outputs provided to PTV included:
- Boarding and questionnaire results databases, which were provided directly to PTV’s systems eliminating the need to input all data
- Detailed database providing boardings by trip and location, in a queryable format.
The SmartBus network in Melbourne covers numerous routes across the city, many of which are very long (4-hour trips in some cases). The services are often very busy, with high boarding levels, which makes accurate data collection more difficult. Similarly, passenger questionnaires present a range of issues, especially on busy services. The deployment and management of staff was also a logistical challenge.